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PerfectMind Support

Support Channels

Our team is always here to help. Find out which support channel is right for you.
If you do not have your PerfectMind Community login information, contact our support team.
Telephone
Support: +64 9 360 3303
Email
Create a new case by emailing us. You’ll automatically receive a case number and confirmation.
Chat
Our teams are available via live chat 24/7/365 to assist with your support needs.
Case Portal
Access support resources and leave messages on your cases. Chatter is also available anytime.
Knowledge Base
Find what you are looking for in our comprehensive article database.
Community Groups
Connect with PerfectMind users in your industry to share tips, get advice and ask questions.

Client Experience Channels

Learn more about the different client experience channels that are available to all PerfectMind customers.
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Technical Support
Our highly trained technical support team is available to assist you with any product inquiries. The teams are in multiple times zones to service our clients 24/7 x365.
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Relationship Manangement
Most client accounts are assigned a dedicated relationship manager, as required. They act as your voice and champion client escalations, requests and requirements within PerfectMind.
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Training Team
PerfectMind’s training team oversees knowledge programs and training webinars, designed to help clients learn more about our products and services and make the most of their software.

Knowledge Base

Get answers to any technical questions you have about our software through our library of articles, guides, and discussions.
Knowledge Articles
Knowledge articles are available via the community portal. They offer a quick search feature that can allow you to quickly find what you need to know.
Knowledge Sessions
Get access to knowledge webinars on product features and functionality to optimise how you use PerfectMind in your organisation. Product experts share their tips & recommendations.
Release Notes
PerfectMind releases new features to better support your industry needs and changing requirements. As part of any new release, you get access to release notes for reference and implementation.
eLearning
Self-paced product learning for clients is in progress and will be made available in the future for product learning and certification.
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