The Platform a Premiere 90,000+ Housing Association Was Looking For
Highlands Ranch, Colorado, is one of the most progressive master-planned communities in the United States. The Highlands Ranch Community Association (HRCA) relies on Xplor Recreation to serve tens of thousands of clients, providing software to handle homeowner operations, four recreational facilities and class and event programming.
Results
50%
reduction in training time
90,000 +
members served
800
employees in total
Their Story
Situated 12 miles south of the Denver metropolitan area, the Highlands Ranch Community Association (HRCA) is a residence association serving 90,000+ residents. The HRCA is celebrated for its four state-of-the-art recreational facilities, beautiful natural grounds spanning 8,200 acres, and programming that includes camps, classes and leisurely activities.
Their Goal
Switch to a software that keeps up with their organization and community growth.
With tens of thousands of residents across over 30,000 homes and an outdated management system they’d been using for 15+ years, HRCA needed software that could not only keep up with their fitness centers, classes, events and resident housing, but also technological advances that their members expected.
Xplor Recreation allows us the opportunity to stay ahead of the curve to serve our members and grow with the community, both technologically and as an organization.
Mark Gunther
HRCA’s Assistant Operations Director
Their Solution
The HRCA was excited to not only learn a platform that met their growing needs, but have the support of the Xplor Recreation team at the ready. Because of the strong relationship between HRCA and Xplor Recreation, HRCA was able to start using Xplor Recreation with no issues from day one, and they continue to have check-in meetings to discuss member needs, software updates and customizations to meet HRCA’s needs.
Features
Online guest check-in
Easy summer camp registration
Quick reservation booking
Set up new households
Make cancellations for classes
Custom workflows and reporting
On-call support
Accessible, member-facing scheduling
Results
Increased customer satisfaction
Seamlessly transition to Xplor Recreation
Reduce employee training time
Quickly and easily book spaces
Keep a clean database
See revenue reports, data and cash flow
Have one centralized platform for customers
Simplified promotional efforts and increased revenue
Their Success
A Seamless Experience for Members, Employees and Management
The technology of Xplor Recreation allowed HRCA to finally offer its extensive member base a user-friendly platform to perform everyday tasks with ease like booking classes, camps, managing appointments and performing housing tasks. What’s more, the HRCA staff saved time training their employees due to the simplicity of the Xplor Recreation platform, and also know that Xplor Recreation’s team is on-call whenever they have questions, feedback, or ideas for new features.
Results include:
50% reduction in employee training time
800 employees successfully trained
Organized, accessible database & reports
90,000 members served & satisfied
Reduction in booking conflicts
Increase in revenue through promotions
We wanted to do things with our past software, but the technology was not able to keep up. That is not the case with Xplor Recreation. They’re a very innovative company, and they’re able to keep up with what we want to do; the software does not hinder us from where we want to go.
