The Evolution of LGS Recreation’s 10-Year Partnership with Xplor Recreation

Key Results of Our Partnership Over the Past Decade

Nearly 10 years ago, in the summer of 2015, LGS Recreation began their implementation with Xplor Recreation, officially launching in December of that same year. Since then, our partnership has grown and yielded many incredible results—some of which Matthew was kind enough to share with us.

As the point person for training staff, as well as one of the people who helps troubleshoot customer challenges, Matthew has had an up-close-and-personal experience with our software for the past decade. He shared that some of the most noteworthy results he’s seen since partnering with Xplor Recreation include streamlined staff training, the ease of use for community members, and the impact of the data he can pull from the platform.

Streamlined staff training with easy-to-use interface

When asked how he’s found the staff training experience with our software, Matthew was quick to mention the clean, easy-to-use interface. Working in IT, he has spent a lot of time using various software platforms—making his comment all the more meaningful!

He explained further that after staff have the opportunity to try out the software a few times, they pick it up really quickly—regardless of how tech savvy they are.

“What makes teaching Xplor Rec easy for me is the user interface. It’s just very clean and intuitive. That helps new staff get comfortable quickly–especially those who are new to recreation software. And I've seen that for everyone, from really tech savvy people to really not tech savvy people. It's a streamlined process.”

Accessible online registration for the entire community

On the community side of things, Matthew shared that the majority of their registrations are done online through our software. Once people are set up in the system, they are able to easily self-serve their needs.

“The majority of our registrations are done online. People are able to easily find the programs they want and register for them online–they can even access and manage their financial details and invoices on their own. It’s a really streamlined experience for our customers.”

Leveraging data reports to support community initiatives

Over the years, Matthew has also been able to pull data from the system to help support various LGS Recreation initiatives. From putting together reports for other departments to creating a case to secure grant funding for seniors, Matthew shared that the multiple reporting options have definitely made his life easier.

“I never know what kind of data I’m going to be asked for. So, being able to easily create views, reports, exports, and workflows efficiently is great. There are a lot of ways we can pull reports and having that flexibility is really nice and definitely makes my life easier.”

The Evolution of Our Partnership

As someone who has both trained staff on our software and helped solve community members’ challenges over the years, Matthew has a unique perspective to share when it comes to our partnership.

He’s witnessed the growth of our product, as we’ve evolved into the all-in-one parks and recreation management software that we are today. One thing he was quick to mention was the steady stream of exciting new features and products that we’ve released since our partnership began.

“I feel like [Xplor Recreation] is getting better and better, every year. For example, the point of sale was pretty basic when we first signed on in 2015. It’s evolved significantly year-over-year to the point where now we’re able to take it with us to events and take payments wirelessly.”

The Next Exciting Innovation for LGS Recreation: Xplor Pay

Over the course of 10 years and with new innovations being added every year to our software, LGS Recreation’s most recent integration of Xplor Pay and our wireless payment terminals has been one of the most exciting for Matthew.

“Switching to Xplor Pay made a lot of sense for us. The savings were a big driver but being able to take payments wirelessly and having our software and payments supported by one company were significant too.”

Enabling effortless payment processing, just about anywhere

While Matthew mentioned that our wireless payment terminals have been great for events, Xplor Pay has also helped LGS Recreation overcome some unique challenges with their Boathouse. Located in the middle of Vasona Lake Park, it has limited infrastructure. But with Xplor Pay's Wi-Fi capabilities, staff are able to help community members with their reservations, waivers, and transactions—all from an outdoor table.

“Xplor Pay has been an even bigger bonus for us because it's on Wi-Fi and our Boathouse is in the middle of a park with no infrastructure. I’d previously had to put together an elaborate system that allowed transactions, check-ins, and online reservations but now, with Xplor Pay, all I need is power for the receipt printer. The mobility of it all has also been really great for our events.”