Leading in Excellence and Innovation with a Flexible Membership Management Platform
The Richmond Olympic Oval, that once hosted the Vancouver 2010 Olympic and Paralympic Winter Games, continues to serve surrounding communities as a premiere sports and wellness facility. The Oval relies on Xplor Recreation to manage over 170 types of activities and sports programming, streamline member interaction, and administer online promotions and payments.
Results
30
minute
wait time eliminated
1,493
calls
deflected each week
29%
increase
in online sales
Their Story
The Richmond Olympic Oval is Western Canada’s premiere high-performance sports and wellness center. The 362,000 sq. ft. waterfront facility has served over 5 millions guests, from health-oriented families to aspiring Olympic prospects mentored by world class coaches.
Improve the customer experience while reducing employee workload.
The Oval’s cutting edge facility was hampered by software that inconvenienced members and staff. Their goal was to seamlessly blend newer technology with human interaction, so they could continue to grow their facility on pace with their potential.
We are no longer afraid of being left behind. Because the features continue to roll out... [Xplor Recreation] gives us the time to focus on our passion and develop cutting-edge programs and exceptional service for our clients.
Jordan Mottle
Program Manager of Community Sport
Their Solution
The Richmond Olympic Oval was excited to learn a centralized platform would support all membership and facility booking management needs. They chose a solution that would keep up with the rest of the facility's innovative equipment and systems. The integration of all facility aspects afforded greater efficiency, allowing them to deliver the world-class customer service and performance they are known to provide.
Features
Scanners at entry
E-waiver Digital Documents
Ongoing membership support
ROX Ticketing
Gift Cards
Discount and Promo Codes
Membership Auto-Renewal
Online booking and account access
Email Marketing Templates
Results
Reduced false entries by 43%
Decreased paper storage by 56%
Eliminated ticketing fees paid to Ticketmaster, etc.
Simplified promotional efforts and increased revenue
Their Success
Increased accessibility and customer satisfaction
The flexibility of Xplor Recreation empowers the Richmond Olympic Oval to serve their growing communities without the needless tedium. Employees can now address all software features in one place and streamline communication between departments. Members can now manage their memberships and scheduling online, reducing service wait times for customers and staff alike.
Results include:
Sell multiple memberships under the same profile and customize memberships just the way your members like them. Effortlessly sell and manage groups, family and multiple membership options, while safely storing member data.
29% increase in online sales
1,493 calls per week deflected
30-minute wait time eliminated
72% increase in online presence
43% decrease in non-member access
56% reduction in paper storage
We were going to get 3 or 4 different software [programs]. With Xplor Recreation, we took the modules we needed and got them all in one software.
